Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.

If you enter into a contract as a consumer, you have the right to withdraw from it without giving any reason within the statutory withdrawal period.

The withdrawal period is fourteen days from the day on which you or a third party named by you, other than the carrier, took possession of the goods, or, in the case of an order comprising several items delivered in separate parcels, from the day on which you or a third party named by you, other than the carrier, took possession of the last parcel.

To exercise your right of withdrawal, you must inform us

Rommelsbacher ElektroHausgeräte GmbH
Rudolf-Schmidt-Straße 18
D-91550 Dinkelsbühl
webshop@rommelsbacher.de
Telephone: +49 (0) 9851 / 5758-0

by means of a clear statement (e.g. by letter sent by post, by email or using the electronic withdrawal function) of your decision to withdraw from the contract. For your notice of withdrawal by post or email, you may use our model withdrawal form, although this is not mandatory.

If you submit your withdrawal electronically, we will send you confirmation of receipt of such a withdrawal without delay (usually by email).

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will make this refund using the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.

The following applies to the costs of returning the goods:

In the event of a withdrawal, you shall generally bear the direct costs of returning the goods. If you withdraw from only part of your order and the value of the returned goods is less than 49 euros, you shall bear the costs of returning these goods. In the event of a complete withdrawal from the order, these provisions shall apply accordingly. If the value of the returned goods exceeds 49 euros and the return is made within Germany, we will, as an exception, cover the costs of the return. In this case, following prior agreement, we will provide you with a pre-paid parcel label via email. If you do not use this return label, you will bear the direct costs of the return yourself.

Please note: We do not accept carriage forward consignments under any circumstances. These will not be delivered and will be returned to you at your expense. Whenever possible, please use the original packaging, including protective packaging, for the return, or ensure you use other suitable, secure packaging.

You will only be liable for any loss in value of the goods if this loss in value is attributable to improper handling on your part, which was not necessary for the examination of the nature, characteristics and functioning of the goods, or if this loss in value is attributable to inappropriate, non-secure packaging on your part.

End of the cancellation policy